01
Different partner maturity
Small development teams to established EHR platforms with formal product roadmaps.
Case study • Healthcare interoperability
Connecting Healthcare Systems
Managing EHR integrations from development through certification, production rollout, and long-term partner support.
Coordinated EHR partner relationships across an e-prescribing ecosystem, working alongside technical project managers and engineers responsible for detailed implementation.
- EHR partner relationships
- 30–40
- Users at largest partner
- 10,000+
- Healthcare IT delivery
- 7 years
The mandate
Create a repeatable path from EHR integration through certification and production.
The portfolio ranged from smaller EHR vendors with limited development resources to mature platforms serving thousands of users. The challenge was creating a consistent implementation approach while adapting delivery to each partner's technical requirements, resources, and priorities.
02
Different integration depth
SSO and data exchange to two-way interfaces and deeply embedded integrations.
03
Different delivery constraints
Technical complexity, development capacity, certification requirements, and partner priorities shaped each implementation.
What I owned
One partner relationship. A clear route through delivery.
01
Partner & Stakeholder Management
Owned the relationship across EHR partners, internal teams, and external parties.
02
Implementation Planning
Created a clear path from kickoff through integration, pilot, and production.
03
Integration Readiness
Aligned partners and technical teams around dependencies, priorities, and next steps.
04
Certification Coordination
Managed testing and certification coordination, including Surescripts where relevant.
05
Pilot & Production Rollout
Coordinated readiness, beta or pilot deployment, and broader production rollout.
06
Escalation & Issue Resolution
Directed cross-team investigation when integrations or prescription transactions did not behave as expected.
Delivery lifecycle
A repeatable framework, adapted to the partner.
Schedules reflected the integration architecture and technical complexity. Standard implementations generally progressed in a matter of months; deeper embedded integrations could require a longer development and certification cycle.
01
Kickoff
Scope, priorities, and partner readiness
02
Development
Partner and technical-team coordination
03
Integration Testing
Workflow and data-exchange validation
04
Certification
Formal testing and required coordination
05
Beta / Pilot
Controlled production preparation
06
Production Rollout
Readiness and broader launch
07
Ongoing Partnership
Support, certification updates, integration questions, and partner growth.
Healthcare interoperability
Information moving between healthcare systems
EHR integrations connected prescribing workflows with patient, medication, insurance, and pharmacy information across multiple healthcare systems.
Payer / PBM
Coverage & benefits
EHR Platform
Clinical record
Medication record
Allergy record
E-Prescribing Platform
Patient context
Medication history
Allergies
Prescription workflow
Prescription Network
Routing & exchange
Pharmacy
Dispensing & communication
Technical fluency
Troubleshooting across the integration path
01
Diagnose the issue
Investigated failed workflows and traced where information stopped moving across connected systems.
02
Use the evidence
Worked with technical teams to review API, HL7, and prescription-network transaction information and narrow down the failure point.
03
Coordinate resolution
Identified the right internal or external resource, then kept the issue moving through investigation and resolution.
Integration models
The delivery model had to match the depth of the integration.
Technical project managers and engineers handled the detailed implementation. The project-management role was to understand enough of the workflow and exchange to coordinate the right conversation, decision, and next step.
01
SSO / Launched Experience
Users could launch the prescribing platform from the EHR with appropriate user and patient context carried into the prescribing workflow.
02
One- and Two-Way Interfaces
Patient and clinical information could move between the EHR and prescribing platform rather than requiring duplicate entry.
03
APIs and HL7-Based Data Exchange
Healthcare information moved between systems through application interfaces and healthcare data exchange.
04
Embedded / Engine Integrations
Some partners selected a more directly embedded prescribing experience. These were more complex and could require substantially longer development and certification cycles.
The real deliverable
Connecting the technical and the operational
Successful healthcare integrations required more than connecting systems. The work depended on coordinating technical teams and external partners, understanding how information moved across the ecosystem, navigating certification and production readiness, and keeping delivery moving when issues crossed organizational boundaries.
Technology, delivery, and partnership had to work together.